Customer Information
Returns & Exchanges
Because pieces are made to order
Most items from Lee's Emporium and Lee's Crochet are made specifically for you once you place an order, rather than held as ready-made stock. Because of that, returns and exchanges are handled individually rather than through a fixed, automatic policy.
If something isn't right
If a piece arrives damaged, isn't what you ordered, or doesn't fit the way you expected, reach out and I'll work with you to sort it out — whether that's an exchange, a repair, or another solution that makes sense for that order.
How to start a return or exchange
Email hello@thebrandlee.com with your order ID and a short note about the issue, and I'll get back to you with next steps.